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Woodruffs of Winchester  - Bath and Body company in Winchester

The Shop

The shop sells an eclectic mix of bath and body products for men and women with leading brands such as Molton Brown, Crabtree & Evelyn, Noble Isle, Cowshed and Jack Black.
Home accessories are lead by Ritzenhoff whose drinking glasses are the most zany and diverse you have seen. There are also room fragrances centered around Dr Vranjes from Italy and Geodesis from France.

Things you have said

 
I just wanted to let you know that this is the first time I've ordered product from you. It was the most customer friendly and efficient delivery service I have experienced in a long time. Thank you. 
Lachlan Bolt, Halifax 
I feel compelled to write to you to complement your Company on the level of service you have provided to me on the above transaction. I have never experienced such an efficient system and service before. 
Johny D, Winchester 
Can I say, that your speed of service is exemplary. The package arrived yesterday morning just before 8am. I will definitely recommend your company to family and friends.
R Smigth, Auchtermuchtie 
 

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Woodruffs Limited - Returns procedure

RETURNS PROCEDURE

ORDERED AN INCORRECT ITEM?
The easiest and quickest rectification is to order the correct item on our web site and return the incorrect item to us. You may wish to use a "signed for" delivery service - your choice. Enclose your details and the original order details and we will credit on receipt. Please note that we will not credit the original postage. It is expected that the item is returned in the original packaging and can be classified as a sellable item. A deduction from the price of the item may be made if the value of the item is now reduced by not being in a sellable condition.

UNHAPPY WITH AN ITEM?
Under the law you can return an item if you have changed your mind or it is imperfect. You are asked to seek approval to return items so that we know it is on it's way. Include your details and the original order details and we will credit on receipt including your postage. In the case of items that you have changed your mind about, it is expected that they will be in the original condition and can be termed "sellable". A deduction from the price due may made if the item is not sellable to a degree or is damaged in transit; you are expected to take reasonable steps to ensure that the item is packed for safe transit.

This notice forms part of our Terms and Conditions of trade.