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| About Us Woodruffs of Winchester are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using "Contact us" on the top line. Our Contact details: Woodruffs of Winchester 32 The Square Winchester SO23 9EX United Kingdom Phone: 01962-877738 Fax: 01962-877875 Email: sales [at] woodruffs [dot] co [dot] uk GB 568-7862-72 |
| Making A Purchase See Ordering FAQ's which is included in these T&C's. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case that a mistake has been made in pricing, we have inadvertently under or over priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling See Ordering FAQ's which is included in these T&C's. Signatures are required for all delivery services and this can be overiden and left with neighbours or in a special and secure location of your choice - however, this is at your risk and we cannot accept responsibility for loss in these circumstances. |
| Delivery Schedule See Ordering FAQ's which is included in these T&C's. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For deliveries made from the UK Mainland, or the European Union, 15.00% VAT is included. All other orders are VAT free. |
| Credit Card Security We use SagePay to process your credit cards; this is the leading card processing company in the UK. This company is fully compliant with Payment Card Industry Data Security Standard (PCI DSS) which regulates the credit card industry. We also comply with the industry standards as we have to if we process credit cards. The latest innovation in online security is what is known as 3D Secure. This is the use of a PIN number to ensure your security and to ensure that we are not victims of online fraud ourselves. You may well have been issued with a PIN already if your bank has approached you to sign up. If you have not signed up for this so far, the banks have asked that you be given the opportunity to so do as part of your online purchasing processes. We have also been audited by SecurityMetrics to make sure our web site and computer processes are secure against identity theft. |
| Guarantee We guarantee your satisfaction. <All of our products are covered by UK legislation. We do not refund or accept returns if you change your mind about wanting the item. If the product is not up to standard you are entitled to return the item for inspection by the manufacturer and we will replace or refund depending on your decision.> |
| Reaching Us See above. If you need to reach us, please email us by clicking on "Contact Us" on the top navigation bar. You can also on 01962-877738 (International +44 01962-877738) or fax us on 01962-877875 or write to us at 32 The Square Winchester SO23 9EX United Kingdom |
| Privacy Policy Woodruffs of Winchester do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms If you are paying by cheque, or are submitting your credit card details by alternative means, then shipment will take place only after the cheque clears, or SAGEPAY authorises shipment. |
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